For products purchased through authorized dealers or distributors, you are required to provide a photo of the original valid sales invoice issued by the authorized dealer or distributor. In the case of non-artificial damage to the product, you can enjoy the basic warranty service in our company with reference to this after-sales policy.
Please according to the correct method to use products.
Customers must send the product to the service center designated by the company, and collect it at the same location after the product has been properly maintained.No On-site service for installation, checking, repairing or product exchange.
The Limited Warranty does not apply to any:
-The product has no proof of purchase or the machine number does not match the actual product；
-Damage caused by improper use of the product by the customer not following the instruction manual or instruction manual, including damage caused by heavy pressure, falling, dampness, immersion in water, rain, foreign body intrusion, loss of components, etc;
-Due to normal use, the casing of the product may be scratched and worn without disassembly and contact parts;
-Damage caused by use with non-original accessories and products;
-Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like;
-DDamage caused by operating the Product outside the permitted or intended uses described by THINKBUSINESS Brand Service Limited or damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of THINKBUSINESS Brand Service Limited.
We require the above-mentioned information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping;
-Improving our products and services;
-To the extent permitted by the Personal Data (Privacy) Ordinance, providing direct marketing information, including promotional offers for products or services;
-Handle customer complaints and inquiries.
If you do not wish to receive any direct marketing promotional materials in the future (except for the service information of Top Vision Brand Services Limited), please write to:TksbizAfterSales@gmail.com(Customer Service) (please specify your name, address and phone number) and indicate "no promotional", we will update the company records and stop using the relevant personal information for direct marketing activities without charging any cost.
If the customer refuses to provide relevant information, THINKBUSINESS Brand Service Limited reserves the right to reject the application of product warranty registration.
Everbest Technologies Ltd. reserves the rights to amend these terms and conditions without prior notice.
In case of any dispute, Everbest Technologies Ltd. reserves the rights for any final decision.
I declare : I have read and understood the warranty terms & conditions, privacy statement, and the above statement and agree to be bound by the same.